At Sestore Fashion, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns & Refunds Policy below for details on how to return or exchange an item and request a refund.

    1. Return Eligibility

    To be eligible for a return, the following conditions must be met:

    • Items must be returned within 30 days of receiving your order.
    • Items must be in their original condition: unworn, unwashed, and with all original tags attached.
    • Items in the following categories are non-returnable:
      • Sale or clearance items.
      • Intimate wear, swimwear, and earrings (for hygiene reasons).

    2. How to Initiate a Return

    To initiate a return, please follow these steps:

    1. Contact Us: Email our customer support team at [email protected] with your order number and the reason for the return.
    2. Wait for Approval: We will review your request and provide a return authorization if it meets our policy.
    3. Ship the Item: Send the item(s) back to the address provided in the return authorization email. Please ensure the items are securely packaged to avoid damage during transit.

    3. Return Shipping Costs

    • Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
    • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

    4. Refunds

    Once we receive your returned item(s), we will inspect them to ensure they meet our return eligibility criteria.

    • Refund Processing: Approved refunds will be issued to your original payment method within 5–10 business days.
    • Partial Refunds: If the item is not in its original condition or is damaged due to customer misuse, only a partial refund may be granted.
    • Non-Refundable Items: Shipping fees and any additional handling charges are non-refundable.

    5. Exchanges

    We accept exchanges for eligible items. If you would like a different size, color, or product, please follow the same return process and indicate your preferred replacement item. Exchanges are subject to stock availability.

    6. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide photos of the item and its packaging for verification. We will offer a replacement, refund, or store credit at no additional cost.

    7. Late or Missing Refunds

    If you haven’t received your refund within the stated timeframe:

    • Check with your bank or payment provider, as processing times may vary.
    • If you still have not received it, please contact us at [email protected] for further assistance.

    8. Policy Updates

    We reserve the right to update this Returns & Refunds Policy at any time. Changes will be posted on this page with the updated effective date.

    9. Contact Us

    For any questions or concerns regarding returns or refunds, please contact our support team:

    Email: [email protected]