At Sestore Fashion, we aim to provide a seamless shopping experience, including timely and reliable delivery of your orders. This Shipping & Delivery Policy outlines our shipping methods, delivery times, and associated costs.
1. Shipping Destinations
We currently ship to [list regions or countries, e.g., the United States, Canada, Europe, Asia, and other selected locations worldwide]. If your location is not listed during checkout, please contact us at [email protected] for assistance.
2. Shipping Options and Costs
We offer the following shipping options:
- Standard Shipping
- Delivery Time: 5–15 business days (varies by location).
- Cost: [Insert cost or indicate if free shipping is available, e.g., Free for orders over $50].
- Express Shipping
- Delivery Time: 3–7 business days (varies by location).
- Cost: [Insert cost].
- International Shipping
- Delivery Time: 7–20 business days (depends on the destination).
- Cost: [Insert cost].
- Note: Customs duties or import taxes may apply and are the responsibility of the customer.
3. Order Processing Time
Orders are processed and shipped within 1–3 business days after payment confirmation. During peak seasons or sales, processing times may be extended.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on our website or the courier’s tracking page.
5. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to unforeseen circumstances, such as:
- Customs clearance procedures.
- Weather conditions or natural disasters.
- High demand during holidays or sales events.
If your order is delayed, please contact us at [email protected] for updates.
6. Undeliverable Packages
If a package is returned to us due to an incorrect address, failure to collect, or refusal to pay customs fees, the customer is responsible for additional shipping costs to resend the package.
7. Lost or Damaged Packages
If your package is lost or damaged during transit:
- Notify us within 7 days of the expected delivery date.
- Provide your order number and tracking details.
We will investigate the issue and offer a replacement, refund, or store credit as appropriate.
8. Shipping Restrictions
Certain items may have shipping restrictions due to regulations in specific countries. If your order cannot be shipped, we will notify you promptly and issue a full refund.
9. Changes to This Policy
We reserve the right to update this Shipping & Delivery Policy at any time. Changes will be posted on this page with the updated effective date.
10. Contact Us
For any shipping-related inquiries, please reach out to us:
Email: [email protected]